Terms of Service

3.1 What Cora provides

Cora provides general wellness information and supportive coaching focused on breastfeeding, postpartum recovery, and infant-care topics, delivered through an AI-powered chat feature ("Cora AI"), onboarding and profile tools, an optional feeding/lactation tracker, and community features that may allow you to interact with other users or, where available, with nurses, midwives, or other professionals.

3.2 Not a medical service

Cora is a general wellness and informational product. It is not a hospital, clinic, telehealth provider, or substitute for a licensed physician, nurse, midwife, lactation consultant, or other qualified healthcare professional. Cora AI and any human reviewers involved in the Services do not diagnose conditions, prescribe treatment, or provide emergency care.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition, your health, or your baby's health, and before starting, stopping, or changing any course of treatment. Never disregard professional medical advice or delay seeking it because of something you read or were told through the Services.

If you believe you, your baby, or anyone else may be experiencing a medical emergency, a mental health crisis, or a safety emergency, contact your local emergency services immediately. Do not rely on Cora AI or community features for emergency situations.

3.3 AI-generated content

Cora AI uses artificial intelligence, including third-party AI infrastructure providers, to generate responses based on your messages and the context you choose to share. AI-generated responses may sometimes be incomplete, generic, outdated, or inaccurate, despite our safety and quality controls ("guardrails"). You should use independent judgment and consult a qualified professional before relying on any AI-generated response for an important decision.

Some conversations may be reviewed by human moderators or nurses/midwives for quality, safety, or training purposes, consistent with our Privacy Policy and any consent you have provided.

3.4 Service changes

We may add, change, suspend, or remove features of the Services at any time, including features that are described as in beta or experimental. We will try to give reasonable notice of material changes that significantly reduce functionality you are paying for, but we do not guarantee that any specific feature will always be available.

5.1 Subscription plans

Some features of the Services require a paid subscription. Current plans, pricing, and included features are described in the App or in the relevant app store listing at the time of purchase.

5.2 Purchases through app stores

If you purchase a subscription through the Apple App Store or Google Play Store, that purchase is also governed by the applicable app store's terms and payment systems. Billing, automatic renewal, refunds, and cancellation for app store purchases are handled by Apple or Google, not directly by Cora.

Subscriptions automatically renew for the same term unless you cancel before the end of the current billing period through your app store account settings. Cora does not control app store renewal timing, proration, or refund policies.

5.3 Free trials and promotional offers

We may offer free trials or promotional pricing from time to time. Unless stated otherwise, a subscription will automatically convert to a paid subscription at the end of a free trial unless you cancel before the trial ends. Eligibility for trials and promotions may be limited and may be withdrawn or modified at our discretion, subject to applicable law.

5.4 Refunds

Refund requests for app store purchases are handled by Apple or Google under their own refund policies. We are not able to directly issue refunds for purchases made through an app store. Where required by applicable consumer protection law, you may have additional refund or cancellation rights, which we will honor.

5.5 Price changes

We may change subscription pricing from time to time. Any price change will apply prospectively and, where required by law or app store policy, we will provide advance notice before the change takes effect for existing subscribers.

6.1 Your content

"User Content" means posts, comments, replies, messages, display names, feedback, and any other content you submit through community features, support channels, or surveys. You retain ownership of your User Content, but you grant Cora a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your User Content as necessary to operate, moderate, and improve the Services.

You are solely responsible for your User Content and for having the rights necessary to share it. Do not post information about your child, your health, or third parties that you do not want visible to other users or, where applicable, to moderators or professionals reviewing community content.

6.2 Community conduct

When using community features, you agree not to:

• Post content that is unlawful, defamatory, harassing, hateful, sexually explicit, or that exploits or endangers a minor.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Share another person's personal or health information without their consent.
• Post spam, advertising, solicitation, or content unrelated to breastfeeding, postpartum, and infant-care topics, where community guidelines restrict such content.
• Provide medical advice, diagnoses, or treatment recommendations to other users in a manner that could be mistaken for professional medical advice.
• Attempt to bypass, manipulate, or disable safety, moderation, or content-filtering systems.
• Upload malicious code, scrape or harvest data from the Services, or use automated means to access the Services except as permitted by us in writing.

6.3 Moderation

We may, but are not obligated to, monitor, review, remove, or restrict access to User Content or accounts that violate these Terms, our community guidelines, or applicable law, with or without notice, at our discretion. We may also act on user reports of content that may violate these Terms.

8.1 Our intellectual property

The Services, including the Cora name, logo, software, AI models and configurations we develop or license, knowledge base content, and all related intellectual property, are owned by Co-nurse or our licensors and are protected by intellectual property laws. Except for the limited right to use the Services as permitted by these Terms, no rights are granted to you in the Services or our intellectual property.

Feedback you voluntarily provide about the Services (such as suggestions or ideas) may be used by us without restriction or compensation to you, unless we agree otherwise in writing.

8.2 Copyright infringement claims and takedown

We respect the intellectual property rights of others and expect users to do the same. Do not submit User Content that infringes the copyright, trademark, or other rights of any person. This Section 8.2 describes our copyright notice-and-takedown process; for trademark or other non-copyright intellectual property complaints, contact us at [email protected] (subject line: "IP Complaint") and we will review and act on the complaint as appropriate, outside the copyright process described below.

If you believe that content available through the Services infringes a copyright you own or control, you (or your authorized agent) may send a written notice to our designated copyright agent at [email protected] (subject line: "Copyright Notice") that includes: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the material you claim is infringing and information reasonably sufficient for us to locate it within the Services; (c) your name, address, telephone number, and email address; (d) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury where applicable, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature. For users and content subject to United States law, this process is intended to comply with the Digital Millennium Copyright Act (17 U.S.C. § 512), and our designated agent information is also available in the U.S. Copyright Office's DMCA Designated Agent Directory.

Upon receipt of a valid notice, we will remove or disable access to the identified material, may notify the user who submitted it, and will document the claim. If you believe your content was removed as a result of mistake or misidentification, you may send our designated copyright agent a counter-notice that includes: (i) identification of the material that was removed and its location before removal; (ii) your name, address, and telephone number; (iii) a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; (iv) a statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located or, if your address is outside the United States, of any judicial district in which Co-nurse may be found, and that you will accept service of process from the person who submitted the original infringement notice or that person's agent; and (v) your physical or electronic signature. Consistent with 17 U.S.C. § 512(g), we may restore the removed material in not less than ten (10) and not more than fourteen (14) business days after receiving a valid counter-notice, unless the original claimant notifies us that they have filed a court action seeking to restrain the allegedly infringing activity.

We may terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers. Knowingly submitting a materially false infringement notice or counter-notice may expose you to liability under applicable law, including 17 U.S.C. § 512(f).

15.1 European Union and European Economic Area

If you are a consumer in the EU or EEA, you generally have the right to withdraw from a distance contract within 14 days without giving a reason, under the EU Consumer Rights Directive and equivalent national implementing laws.

For digital content and digital services delivered immediately (such as Cora AI access, knowledge-base content, or other in-app features), this withdrawal right ends as soon as performance has begun, provided that you gave your prior express consent to immediate performance and acknowledged that you lose the right of withdrawal once performance begins. By starting a free trial or activating a paid subscription and choosing to begin using the Services immediately, you give that consent and acknowledgment.

Nothing in these Terms limits any mandatory consumer protection rights you have under the law of your EU or EEA member state that cannot be waived by agreement.

15.2 United Kingdom

If you are a consumer in the United Kingdom, you generally have a 14-day right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As with the EU, this right ends early for digital content or digital services once performance has begun with your prior express consent and acknowledgment that you lose the cancellation right, which you give by choosing to begin using the Services immediately after purchase.

15.3 United States: Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS AS DESCRIBED IN SUBSECTION (h).

(a) Application and scope. This Section 15.3 applies to you if you reside in the United States. You and Co-nurse agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Services, including their formation, interpretation, breach, or termination, and including whether a claim is subject to arbitration (a "Dispute"), will be resolved exclusively through final and binding individual arbitration rather than in court, except as expressly provided in subsection (b).

(b) Exceptions. Notwithstanding subsection (a): (i) either party may bring an individual claim in small claims court in the county (or comparable jurisdiction) of your residence, so long as the claim remains in that court and is not removed or appealed to a court of general jurisdiction; (ii) either party may seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or misuse of intellectual property or confidential information; and (iii) nothing in this Section waives your right, if applicable law of your state makes such right non-waivable, to seek public injunctive relief in court; any request for public injunctive relief will be decided by a court after arbitration of all arbitrable claims, and this sentence is intended to preserve the enforceability of this Section under the laws of states, including California, that prohibit waiver of public injunctive relief.

(c) Informal dispute resolution first. Before starting arbitration, the party raising the Dispute must send the other party an individualized written notice describing the Dispute, the specific relief requested, and, for you, your name and the email address associated with your account, personally signed by the party raising the Dispute (notice to us: [email protected], subject "Dispute Notice"; notice to you: the email on your account). The parties will attempt in good faith to resolve the Dispute within sixty (60) days of receipt of a complete notice, including, at either party's request, one individualized telephone or video conference. Completion of this process is a condition precedent to starting arbitration, and any applicable statute of limitations is tolled during this period.

(d) Arbitration rules, forum, and governing arbitration law. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is filed, as modified by this Section. The arbitration will be conducted in English by a single arbitrator, in the county of your residence or, at your election, remotely by telephone or videoconference or on the basis of written submissions. The arbitrator has exclusive authority to resolve any Dispute, including any question of arbitrability, except that a court will decide the enforceability of subsection (f) (Class Action Waiver) and any request for public injunctive relief under subsection (b)(iii). This Section is governed by the U.S. Federal Arbitration Act, 9 U.S.C. §§ 1–16. If the AAA is unavailable or unwilling to administer the arbitration consistently with this Section, the parties will select an alternative consumer arbitration administrator, or if they cannot agree, a court will appoint an arbitrator under 9 U.S.C. § 5.

(e) Fees and costs. Payment of filing, administration, and arbitrator fees will be governed by the AAA's rules, including its consumer fee schedule. If your Dispute seeks less than USD 10,000, we will pay all AAA filing, administration, and arbitrator fees other than any initial filing fee required of you under the AAA consumer rules, unless the arbitrator finds that your claim was frivolous or brought for an improper purpose (applying the standards of Federal Rule of Civil Procedure 11(b)). Each party will bear its own attorneys' fees and costs unless applicable law or the AAA rules provide otherwise, and nothing in this Section limits any non-waivable statutory right you may have to recover attorneys' fees and costs.

(f) Class action waiver; jury trial waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CO-NURSE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING, PARTICIPATE IN, OR RECOVER RELIEF IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE ACTION OR ARBITRATION. Disputes will be arbitrated only on an individual basis, and the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. If a court finds this class action waiver unenforceable as to a particular Dispute or particular request for relief, then that Dispute or request for relief (and only that one) shall be severed and may proceed in court, and this arbitration agreement shall continue to apply to all other Disputes and requests for relief.

(g) Coordinated filings. If twenty-five (25) or more demands for arbitration raising similar Disputes are filed against Co-nurse by or with the assistance of the same counsel or coordinated counsel, the parties agree that the AAA Mass Arbitration Supplementary Rules will apply and that the demands will be administered in sequential batches of up to fifty (50) demands per batch, assigned randomly or by agreement of the parties. Each demand within a batch remains an individual arbitration: it will be heard by its own arbitrator (unless the affected claimants and Co-nurse agree otherwise), will be decided on its own facts, and will result in an individual award. The outcome of any arbitration under this subsection is not binding on, and has no precedential or preclusive effect in, any other arbitration. After the first batch concludes, the parties will participate in a single, non-binding global mediation of the remaining demands; if mediation does not resolve them, the remaining batches will proceed in sequence. Applicable statutes of limitation and filing-fee deadlines are tolled for demands from the date they would otherwise have been filed until their batch proceeds. If a demand subject to this subsection has not been assigned to a batch that has commenced within eighteen (18) months after the demand was submitted, either party may elect to have that individual claim proceed in a court described in Section 14 (or in small claims court under subsection (b)(i)) instead of arbitration. This subsection applies equally to demands brought by Co-nurse. A court of competent jurisdiction has authority to enforce this subsection.

(h) 30-day right to opt out. You may reject this arbitration agreement, without penalty and without affecting any other part of these Terms, by sending an email to [email protected] with the subject "Arbitration Opt-Out" that includes your name and the email address associated with your account, within thirty (30) days after you first accept these Terms (or, if this Section is later added or materially changed, within thirty (30) days after the change takes effect). If you opt out, or if you reject a material change to this Section, Section 14 (Governing law and dispute resolution) will govern Disputes, and any prior version of this arbitration agreement you accepted will continue to apply to Disputes that arose before the change.

(i) Changes to this Section. We will provide notice of material changes to this Section as described in Section 16 (Changes to these Terms). Material changes apply only prospectively to Disputes that arise after the change takes effect, and you may reject a material change as described in subsection (h).

(j) Severability and survival. Except as provided in subsection (f), if any part of this Section is found unenforceable, that part will be severed and the remainder will remain in full force and effect. This Section survives termination of your account, your subscription, or these Terms.

(k) State consumer rights. If you are a resident of a U.S. state whose consumer protection laws grant non-waivable cancellation, refund, renewal-notice, or similar rights for subscription or automatic-renewal services, those rights apply to the extent required by your state's law and are not limited by these Terms.

15.4 Gulf Cooperation Council countries

If you are located in the United Arab Emirates, Saudi Arabia, or another Gulf Cooperation Council country, local consumer protection and e-commerce laws may grant you additional rights regarding distance contracts, subscription cancellation, or refunds. Where such laws are mandatory and cannot be waived, they apply in addition to these Terms.